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Refund policy


Where clients are not satisfied with the goods purchases these can be returned within 14 days of the order reception date. In such cases clients will be refunded in accordance with their wishes, pursuant to the provisions of article 52 of the Consumer Code. Clients buying more than one product are also entitled to return just one of these.

Clients can return items using a courier of their own choice or using our courier (Bartolini). In any cases return delivery costs are payable by clients.

The following sets out the types of compensation referred to above in detail:
- Store Credit: clients can spend these at a time of their choosing.
- Refund: once the goods have been received, their condition verified and the return accepted, refunds will be processed immediately (by means of the method used for payment).


  • Products returned to Viale Roma will only be accepted if they have not been worn, washed or otherwise altered in such a way as to show signs of use.
  • Items must be returned with all their labels (with no sign of alteration), packaging and accessories in the condition they were received in. All products must be returned together their original box which is to be considered an integral part of the product itself and must not be damaged and/or altered in any way nor used as sole external packaging.
  • Returns must be sent inside the box they were received in. Where this does not occur Viale Roma reserves the right to demonstrate the condition of the goods at the moment of reception via photographs and charge clients for any expenses required to restore them to their original condition. Products returned unapproved and in the absence of conformity with even one of the terms and conditions set out in the returns policy as shown above will not be accepted. Such products will be returned to clients at the original delivery address.


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