Delivery terms

DELIVERY METHODS 

Viale Roma delivers all over Italy (islands excluded), using Bartolini couriers delivering in 24/48 hours at a cost of €5=. Orders over €100 are delivered free of charge.

Delivery times and methods are as follows:

• Italy: 24/48 hours from order processing
• As these are products ordered online, the user or person representing the user specified in advance must be present to receive the order;
• Where users are not present at the delivery place and time agreed Viale Roma cannot be held responsible for delivery delays;
• In the event that the couriers tasked with delivering the goods ordered are unable to deliver the goods for reasons attributable to the user (for illustrative purposes only: user failure to be present at the agreed time and place) any costs incurred by Viale Roma in further delivery attempts will be charged to the user. Pursuant to commercial law all Viale Roma deliveries will be accompanied by official invoices showing the value of individual items in Euros. Where discounted items are concerned invoices will show discounted prices. Viale Roma delivers products to the address supplied by clients in the appropriate section of the purchasing process.

 

 DELIVERY TIMES 

Orders are processed, i.e. sent, by Viale Roma from Monday to Friday, by 11.30 am. Orders arriving after this are processed on the subsequent working day. Orders made on Friday evening, Saturday and Sunday are processed on the following Monday morning.
Orders are processed on receipt of payment to Viale Roma. During sales periods delivery times may be longer. In all cases Viale Roma reserves the right to delay deliveries in the event that force majeure prevents normal services from taking place.

 

ORDER DELIVERIES

As these are products ordered online, the user or person representing the user specified in advance must be present to receive the order at the agreed place. When the goods arrive it is the client's responsibility to check the package carefully before signing for it. Boxes containing clients’ products are carefully sealed and must not be tampered with in any way whatsoever. If they have been tampered with clients must specify this on receipt or reject the delivery. In any event, once the delivery document has been unconditionally signed for, Viale Roma accepts no complaints regarding the products delivered. Clients ordering products enter a commercial relationship with Viale Roma and undertake to take delivery of their packages. Where deliveries are hindered for reasons attributable to clients (wrong address, addressee repeatedly absent, incorrect telephone number, etc.) or where clients reject deliveries (except in the cases set out above), expenses relating to delivery, warehouse charges and any customs dues will be charged to clients. Viale Roma is also not liable for any delays attributable to couriers or force majeure (strikes, transport difficulties, adverse weather conditions, etc.). Clients will be promptly notified of any such issues. In all cases, no sums whatsoever are payable by Viale Roma in the event of delivery delays: in compensation for delays for both material and immaterial and/or indirect damages (for illustrative purposes only: loss of earnings, loss of income, loss of profit, damage to reputation, site stoppage damages, etc. in either asset related or non-asset related terms).

 

EXCLUSION OF LIABILITY CLAUSE 

Viale Roma is not liable for any damages resulting from wear and tear and use of the products it sells which may occur during transport.